Reliance Jio announces partnership with SaaS giant Plume

NEW DELHI | Updated: 26 October, 2023 1:48 pm IST
The telecom giant has joined hands with the SaaS giant

NEW DELHI: Indian conglomerate, Reliance, run by India’s business mogul, Mukesh Ambani, announced Reliance Jio’s partnership with software-as-a-service business-to-business selling company Plume on Tuesday.

“As we continue to expand our portfolio of connected home services,  it is critical for  Jio to provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said  Reliance Jio President Mathew Oommen. Oommen added that Jio will continue to strengthen and “enhance” their home service offers and the total experience through the partnership with the AI-giant, Plume.

A press release from the communications giant stated that the partnership aims to provide “state-of-the-art” services through Plume’s cloud services to approximately “200 million premises” across the country. They added that through this development, Jio would deploy HomePass and WorkPass consumer services through Plume’s AI-based cloud platform. Through the partnership, Reliance is also aiming to streamline Jio’s customer support and operations teams to identify, analyse and act faster on performance-related issues, through Plume’s HayStack.

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“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” said Adrian Fitzgerald, Chief Revenue Officer, Plume.

Fitzgerald added that Plume is thrilled to help Jio deliver a “unique and highly personalised” digital experience to its customers across India while promising to support the telecoms unit in the “next chapter of its growth journey”.

Plume is one of the pioneers in the industry of SaaS platforms meant specifically for communications services providers boasting over 55 locations across the world. The cloud-based platform had finalised this partnership at a Network X meeting in Paris.

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