J&K CS Reviews Feedback On Online Services

| Updated: 19 July, 2022 11:20 pm IST
J&K Chief Secretary Dr Arun Kumar Mehta (left)

SRINAGAR: Jammu and Kashmir chief secretary, Dr Arun Kumar Mehta, chaired a meeting with the concerned Administrative Secretaries to review the implementation of the Rapid Assessment System (RAS) in Jammu and Kashmir and the nature of feedback being received.

It was informed that a total of 209 online services of 29 departments have been taken up for integration with the RAS which provides for automated reach out to citizens seeking feedback on the quality of services availed by them.

It was informed that the ‘Domicile Certificate’ service of the Revenue Department has received the maximum feedback or response with 73 per cent of users rating the quality of service delivery as “Good”, 9 per cent as average and 18 per cent as bad. Moreover, 92 per cent of applicants for ‘Marriage Certificate’ through the Revenue Department also voted their experience as “Good” while 8 per cent of users voted as bad.

The Department’s service for ‘Approval for diesel generator set installation’ received a 100 per cent ‘Good’ rating.

With regard to the Labour and Employment Department, service seekers gave 100 per cent approval ratings to the digital services for renewal of contractor certificate, new contractor registration, and registration under the Motor Transport Workers Act 1961.

Similarly, 82 per cent of citizens who availed ‘Post-Metric Scholarship for Pahari speaking people’, 65 per cent respondents for ‘IGNOAPS’ and 60 per cent for ‘ISSS’ of Social Welfare Department rated the services as “Good”, whereas, 75 per cent of the responses received for ‘Age Certificate’, 77 per cent for ‘Fitness Certificate’, and 68 per cent for ‘Physically Challenged Certificate’ services from the Health and Medical Education Department rated the services as “Satisfactory”.

The services for issuance of Birth (93 per cent), Death Certificates (73 per cent); online building permission (73 per cent) being provided by the H&UD Department and the Customized Livelihood Scheme of Mission Youth (83 per cent) also received positive citizen feedback.

Moreover, services like Social Welfare Department’s Post Matric Scholarship for SC/OBC/EBC/DNT and Pension for victims of militancy; Fisheries Department’s Permission for Fishing; and Revenue Department’s Issuance of SC/ST Certificates revealed poor experience by the service seekers.

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