Delhi Airport introduces ‘DigiYatra’ without mobile app

Delhi Airport’s new initiative simplifies DigiYatra with face recognition technology

| Updated: 10 June, 2023 1:53 am IST
DigiYatra goes app-free as Delhi Airport launches face recognition for passenger convenience

NEW DELHI: Delhi International Airport Limited (DIAL), a GMR Airport Infrastructure Limited-led consortium that operates and manages Delhi’s Indira Gandhi International (IGI) Airport, announced on Thursday the launch of a new initiative that allows passengers to use DigiYatra without downloading the mobile application.

The initiative launched at Terminal 3 of IGI Airport in association with the DigiYatra Foundation will allow passengers to use DigiYatra through a three-step registration process and allow them to travel using their face as their identity inside the airport.

This passenger-first initiative has been undertaken by DIAL based on the demands of passengers, seeking further simplification of the process for the use of DigiYatra.

This initiative would not require the passengers to download anything on their mobile phones and has been specially curated to provide a delightful travel experience to those less familiar with the technology.

The one-minute registration process would entail the passengers scanning their boarding pass and their face and producing an identification proof to the security personnel stationed near the registration desk. After their successful registration, the passengers would be able to travel seamlessly inside the terminal, through the security check area and to the boarding gates.

DigiYatra, the digital platform for air travellers in India that makes the process of air travel more convenient and efficient for passengers by using facial recognition technology, was launched on December 1, 2022, by Minister of Civil Aviation, Jyotiraditya Scindia.

According to CEO-DIAL, Videh Kumar Jaipuriar, “We have been relentlessly working towards improving the passenger experience at Delhi Airport. This latest initiative will allow even those who are less familiar with technology to make full use of DigiYatra and travel seamlessly. DigiYatra is a faster, safer and smoother way of travelling that aims to allow passengers to spend more time with their family and friends at the airport.”

The initiative ensures faster mobility of passengers to boarding gates, hassle-free travel, enhanced security, and dedicated gates while being completely contactless, thereby saving at least 15-25 minutes for passengers.

At present, all DigiYatra facilities have been extended to all departure gates of Terminal 3 and Terminal 2 of the IGI Airport.

This latest offering by DIAL will be in addition to the existing DigiYatra mobile application, which allows travellers to register themselves on the DigiYatra mobile application on their handheld mobile device for uninterrupted and hassle-free travel at the airport.

To use the facility of DigiYatra, users are required to download the DigiYatra application on their mobile cell phones and register using their Aadhar linked mobile number. Once registered, the users are then asked to link their credentials using DigiLocker or offline Aadhaar.

After linking the Aadhaar, the users are prompted to take a selfie and upload the application. For the final step, the users are asked to update their boarding pass on the DigiYatra app and share it with the departure airport.

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