Bridging gaps between people and police: J&K DGP opens PHQ for public grievances on Saturdays

SRINAGAR | Updated: 19 November, 2023 5:13 pm IST

SRINAGAR: Less than a month after taking charge as the chief of Jammu and Kashmir Police as the Director General, RR Swain took the decision to keep the Police Headquarters in Srinagar open every second and fourth Saturday of the month, while the PHQ in Jammu will remain open every first and third Saturday.  This decision was taken on Sunday to address the grievances of the common masses pertaining to police administration. 

Swain launched the grievances redressal programme on Saturday at the Srinagar PHQ, witnessing participation from people belonging to different strata of the society. 

The DGP said, “This is an opportunity, and we have opened a window for the people who have genuine grievances. They can approach the PHQ between the given time schedule for their redressal at Srinagar and Jammu.” He added, “Grievances must be genuine and all the available redressal platforms must have been used before bringing issues to the notice of the DGP adding that those who are bringing up a grievance based on false information are liable for action.” 

He impressed upon the people on this occasion to put forward the grievances which are within the ambit of set laws, rules and procedures. 

While talking to the media, the DGP said, “It is a new effort and such programmes carry a message that is to connect with the people. He said that I am sure such a programme will have substantive results and I would come to know about different categories of grievances & complaints that have an effect on police administration.” He added, “Some grievances are supposed to be redressed instantly while some have to be examined. Our efforts will be to refine such programmes adding that any grievance redressal mechanism in place is successful only with the follow up of the issues.”

In a tweet, the head of the International Centre for Peace Studies, Sheikh Khalid Jahangir said, “The truthful officer who I remember used to listen to common people when he was on probation in early 90’s. Follow-up is very important as you rightly assessed & listening to senior citizens.”


In another tweet the Former Mayor of Srinagar Junaid Azim Mattu said, “ What a delightful image to see J&K DGP sit across the table with common citizens, addressing unaddressed grievances. An evident intent to understand, not just listen. There is no alternative to proactive community outreach and when it happens at the leadership level – Super!”

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